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transparent)}.ticket-row{border-bottom:1px solid var(--divider);cursor:pointer;grid-template-columns:32px 130px 1fr 96px 96px 140px 110px 90px;align-items:center;gap:12px;padding:12px 16px;font-size:13px;display:grid}.ticket-row:hover{background:var(--panel-hover)}.ticket-row.selected{background:var(--accent-soft)}.grid-2{grid-template-columns:1fr 1fr;gap:16px;display:grid}.grid-3{grid-template-columns:repeat(3,1fr);gap:16px;display:grid}.grid-4{grid-template-columns:repeat(4,1fr);gap:16px;display:grid}.grid-5{grid-template-columns:repeat(5,1fr);gap:14px;display:grid}.donut{--p:70;--c:var(--accent);background:conic-gradient(var(--c) calc(var(--p)*1%), color-mix(in oklch, var(--c) 12%, transparent) 0);border-radius:50%;place-items:center;width:90px;height:90px;display:grid;position:relative}.donut:before{content:"";background:var(--panel);border-radius:50%;position:absolute;inset:10px}.donut>span{font-family:var(--font-mono);color:var(--text-strong);font-size:18px;font-weight:600;position:relative}mark.hi{background:color-mix(in oklch, var(--accent) 20%, transparent);color:var(--text-strong);border-radius:3px;padding:0 3px}@media (width<=1199px){.app-shell{grid-template-columns:200px 1fr}.app-shell.collapsed{grid-template-columns:52px 1fr}.topbar .search-input{width:220px}.grid-4{grid-template-columns:repeat(2,1fr)}.grid-5{grid-template-columns:repeat(3,1fr)}.ticket-row{grid-template-columns:26px 110px 1fr 90px 130px 100px 80px}.dash-cols{grid-template-columns:1fr 280px}.ticket-detail-body{grid-template-columns:1fr 300px}.kb-cols{grid-template-columns:200px 1fr}}@media (width<=1023px){.app-shell{grid-template-columns:180px 1fr}.topbar .search-input{width:160px}.grid-3,.grid-5{grid-template-columns:repeat(2,1fr)}.page-content{padding:16px 20px 32px}.page-header{padding:16px 20px 14px}.ticket-row{grid-template-columns:110px 1fr 90px 130px 90px;gap:8px}.dash-cols{grid-template-columns:1fr 240px}.form-cols{grid-template-columns:1fr}.kb-cols{grid-template-columns:180px 1fr}.ticket-detail-shell{grid-template-rows:auto auto;height:auto;overflow:visible}.ticket-detail-body{grid-template-columns:1fr;overflow:visible}.ticket-detail-body>div:first-child{border-right:none;border-bottom:1px solid var(--divider)}}@media (width<=767px){.app-shell,.app-shell.collapsed{flex-direction:column;height:auto;min-height:100svh;display:flex;overflow:visible}.sidebar{display:none}.main-col{flex-direction:column;flex:1;min-height:0;display:flex;overflow:visible}.content-area{flex:1;overflow:visible}.topbar{gap:8px;padding:0 14px}.topbar .search-input{display:none}.page-header{padding:12px 14px 10px}.page-content{padding:12px 14px 32px}.grid-2,.grid-3{grid-template-columns:1fr!important}.grid-4,.grid-5{grid-template-columns:repeat(2,1fr)!important}.ticket-row{grid-template-columns:110px 1fr auto;gap:8px;padding:10px 12px}.page-header .row{flex-wrap:wrap;gap:8px}.dash-cols,.form-cols,.kb-cols{grid-template-columns:1fr}.ticket-detail-shell{grid-template-rows:auto auto;height:auto;overflow:visible}.ticket-detail-body{grid-template-columns:1fr;overflow:visible}.ticket-detail-body>div:first-child{border-right:none;border-bottom:1px solid var(--divider)}}@media (width<=480px){.grid-4,.grid-5{grid-template-columns:1fr!important}.stat-value{font-size:20px}.ticket-row{grid-template-columns:1fr auto}.topbar{padding:0 10px}.page-header{padding:10px 10px 8px}.page-content{padding:10px 10px 24px}}